Salesforce.com hit with second major outage in two weeks

Salesforce.com suffered a significant service outage on Tuesday, less than two weeks after another serious set of system problems.

The cloud-based CRM (customer relationship management) vendor's systems are divided into many instances around the world, each serving customers in different geographic regions.

Seven instances went down at some time or another on Tuesday, starting with NA1, NA5, and NA6 in North America, according to a notice posted at 12:49 a.m. PDT on Salesforce.com's system status page. Shortly thereafter, the CS0, CS1, CS3, and CS12 regions, which are part of a set of "sandbox" instances Salesforce.com customers can use for development, testing and new feature previewing, were also affected, according to the site. Read more...