IT managers and their staffs are different from the rest of us.
They view the world in terms of "us against them" and see others in an organization as pests or threats to their IT universe, says Billie Blair, who holds a doctorate in organizational psychology and heads Change Strategist Inc., a Los Angeles-based management consulting firm.
Organizational psychologists have an understanding of management and psychology. They use that knowledge to help firms and organizations understand behaviors that can impinge on the ability to implement required changes, said Blair.
Blair also has the perspective of having once overseen an IT department as a former dean of the College of Psychology and Human Services at California State University.
Blair looks at the performance of an entire organization, including IT, and draws observations from that work.
IT managers see themselves as "reigning supreme," says Blair, but they are also capable of having a dramatic impact. In an interview with Computerworld, she outlines various personnel and organizational issues facing IT executives. Read more...